In Their Words: Why Richmond Terrace's Melissa Cranston Loves Welbi

At Welbi, our commitment to enhancing the lives of seniors through innovative solutions is at the core of everything we do. Our passion is fueled by the incredible stories and successes of our customers, who inspire us to continually improve our platform. Today, we're excited to share the story of Melissa Cranston, Director of Programs & Support Services at Richmond Terrace in Amherstburg, ON. Melissa’s journey with Welbi showcases how our platform has revolutionized her team’s ability to manage resident engagement, streamline operations, and deliver personalized care. Her testimonial, shared in her own words, is a testament to the profound impact Welbi can have on senior care communities.

‍
In Their Words: Why Richmond Terrace's Melissa Cranston Loves Welbi

‍

As dedicated professionals in the senior care industry, we’ve seen firsthand the challenges we face in managing resident engagement and program planning. Before implementing Welbi, we struggled with the time-consuming tasks of reviewing resident engagement, building our recreation calendar, and capturing attendance data across our five APANS homes. These tasks were labor-intensive and often left us scrambling to provide the best real-time accurate documentation of our resident’s recreational activities.

Since integrating Welbi into our daily operations, the improvements have been nothing short of transformative. The platform's attendance tracking feature has streamlined our processes, allowing us to capture and review resident attendance quickly and efficiently. This efficiency has enabled us to provide more meaningful summaries for families and better understand resident engagement levels through tools like the “Residents in Need of Engagement” feature and the insights provided by Welbi.

The ability to assign specific staff members to each recreation program has been a game-changer, ensuring that our staff is well-prepared and able to deliver high-quality programs. Additionally, the overview tab consolidates vital information such as program attendance, birthdays, and residents needing engagement, all in one place. This centralized data is invaluable for our Quality Meetings, where we can now quickly access information on canceled programs, outings, and one-to-one activities.

Welbi has also facilitated a more personalized approach to resident engagement. With features like floor-specific calendars and easy access to residents’ interests, our staff is better equipped to engage residents in activities that matter to them, enhancing their overall satisfaction. The trend analysis tools have been particularly useful for identifying shifts in engagement, allowing us to address concerns proactively.

One standout success story is how Welbi's insights helped us make informed decisions for a grant application. By understanding the demographics and interests of our community, we were able to invest in technology and equipment that truly benefit our residents, such as a basketball arcade game and an indoor wall garden. Additionally, the Resident Poster feature has become a cherished part of our personalized care approach, helping us celebrate and honor each resident’s unique story.

Overall, Welbi has significantly improved our workflow and resident engagement. Our staff appreciates the ease of use, and the customer service has been exceptional, with prompt and supportive responses to any inquiries. Welbi's support team, along with their valuable webinars, has made this transition smooth and effective.

In conclusion, Welbi has been an indispensable tool in enhancing our operations and enriching the lives of our residents. I highly recommend it to any organization looking to streamline their processes and elevate their resident care.

‍

Melissa Cranston
Director of Programs and Support Services
Richmond Terrace

Melissa Cranston’s experience at Richmond Terrace highlights the significant benefits that Welbi brings to senior living. From dramatically improving the accuracy of attendance tracking to reducing administrative time and enhancing personalized resident experiences, Welbi has proven to be an indispensable tool. The success Richmond Terrace has achieved, with notable improvements in efficiency and resident satisfaction, is a powerful example of how our platform can transform senior care operations. At Welbi, we are proud to support dedicated professionals like Melissa and her team as they continue to provide exceptional care and enrich the lives of their residents.

‍